Shipments and Refund Policy

Which shipments methods does use? delivers its goods in countries outside of Italy via International Express Courier TNT and Poste Italiane (Italian Post).

How long after the order confirmation on are the goods shipped?
If the goods are in stock and the order is placed before 12.30 pm, the parcel is dispatched on the same day.

Does accept cash-on-delivery shipments? In other terms, is it possible to pay the goods on delivery?
No, it is not. For orders that are shipped outside of Italy, you cannot pay the goods on delivery. You can always choose one of our different payment methods among bank transfer, paypal and credit cards.

How are shipping costs calculated on
Shipping costs are automatically calculated with the chart depending on the basis of the goods' weight and distance. The shipping costs contribution is applied once to every single order, regardless of the number of items inserted and the goods value.

Where do I know how much are shipping costs?
Please add the quantities you wish in your cart, and you'll discover them.

Is it possible to deliver goods to an address different from the billing one?
Yes, it is. In your account it is possible to save up to twelve different delivery addresses, among which you can choose the one where you want the parcel to be delivered: this option allows you to have the goods delivered at home or at work, at some relatives' home or other locations, according to your convenience.

Can the customer send the goods back and being refunded?
Our customers can change their mind within 30 days from the purchase date and can communicate it to us as they prefer: by e-mail or phone. Once we receive the goods sent back to us, we refund customers for what they paid (delivery costs not included).

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